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Shipping Policy

1. Overview

 

Neon Loom (“we,” “us,” “our”) provides shipping services for electronics products across North America through a dropshipping model. This means that products are shipped directly from our suppliers to our customers.

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2. Shipping Destinations

 

We currently ship to:

  • Canada

  • United States

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If you are located outside these regions, please contact us before placing an order.

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3. Processing Time

 

Orders are typically processed within 1–3 business days after payment confirmation.

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Please note:

  • Orders are not processed or shipped on weekends or public holidays

  • Processing times may be extended during peak seasons or promotional periods

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4. Shipping Times

 

Estimated delivery times:

  • Canada: 5–12 business days

  • United States: 7–15 business days

Shipping times are estimates and may vary depending on:

  • Supplier location

  • Carrier delays

  • Customs processing (if applicable)

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5. Shipping Costs

 

Shipping fees are calculated at checkout based on:

  • Destination

  • Product weight and dimensions

  • Supplier rates

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Occasionally, we may offer free shipping promotions.

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6. Order Tracking

 

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).

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Please allow a few days for tracking information to update.

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7. Customs, Duties, and Taxes

 

For international shipments (including U.S. orders shipped from outside the destination country):

  • Customs duties, taxes, or import fees may apply

  • These charges are the responsibility of the customer

  • Neon Loom is not responsible for delays caused by customs

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8. Multiple Shipments

 

As we work with multiple suppliers, your order may arrive in separate packages and at different times.

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9. Incorrect Address

 

Please ensure your shipping information is accurate at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

  • Additional fees may apply for reshipment

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10. Lost or Delayed Shipments

 

If your order is delayed beyond the estimated timeframe or appears lost:

  • Contact us at admin@myneonloom.com or +1 514-623-3771

  • We will work with the supplier and shipping carrier to resolve the issue

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Please note that delays caused by carriers, customs, or unforeseen circumstances are beyond our control.

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11. Damaged Packages

 

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item and packaging

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We will assess the issue and arrange a replacement or refund where applicable.

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12. Contact Us

 

If you have any questions about shipping, please contact us:

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